Privacy Policy
This website is operated by Lab Brow Bar. By using this site you are agreeing to follow and abide by our Terms & Conditions and Privacy Policy. We may revise the Terms & Conditions and Privacy Policy at any time without notice to you. Throughout these Terms, we will refer to ourselves as ‘Lab Brow Bar ‘, ‘us’ or ‘we’. If you have any questions or concerns, please don’t hesitate to contact us by emailing hello@labbrowsandbody.co.nz. By placing an order or booking online you are indicating your acceptance of these terms and conditions that you are an authorised user of the credit or debit card used to make your purchase and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. This does not affect your statutory rights as a consumer.
Welcome to Lab Brow Bar’s website. By accessing or using our site or booking a service, you agree to comply with and be bound by these terms and conditions. If you do not agree, please do not use our website or services.
1. General information
- This website is operated by Lab Brow Bar, based in New Zealand.
- The terms “we,” “us,” and “our” refer to Lab Brow Bar.
- The terms “you” and “your” refer to the user, customer, or site visitor.
2. Use of our website
- You agree to use our website for lawful purposes only.
- You may not attempt to interfere with the website’s operation, security, or content.
- We reserve the right to restrict or terminate access if misuse is detected.
3. Services and information
- Service descriptions, prices, and promotions are displayed for convenience and may change without notice.
- All bookings are subject to availability.
- We make every effort to ensure accuracy but cannot guarantee that all information on the website is free of errors.
4. Appointments, deposits, and cancellations
- Some services may require a deposit at the time of booking, which will be applied toward your service. Deposits are non-refundable.
- We require at least 24 hours’ notice for cancellations or rescheduling.
- Late cancellations and no-shows may result in the loss of your deposit or being charged a cancellation fee.
- Repeated no-shows may result in refusal of future bookings.
5. Client responsibilities
- You must provide accurate and complete information during booking, including any relevant medical conditions, allergies, or skin sensitivities.
- Certain treatments are not suitable for individuals taking medications such as Accutane or using strong active skincare. It is your responsibility to disclose this information.
- Lab Brow Bar will not be liable for adverse reactions resulting from withheld or inaccurate information.
6. Aftercare
- Aftercare instructions will be provided following your treatment.
- It is your responsibility to follow these instructions carefully to achieve the best results and avoid complications.
- Lab Brow Bar is not responsible for outcomes affected by failure to follow aftercare advice.
7. Memberships, packages, and vouchers
- Memberships and treatment packages are non-transferable and can only be used by the purchaser.
- All packages and memberships have an expiry date which will be communicated at purchase.
- Gift vouchers are valid for the period stated on the voucher and cannot be exchanged for cash.
- Lost or stolen vouchers cannot be replaced.
8. Payment terms
- Payments must be made in full at the time of service unless otherwise agreed.
- We accept payment via the methods listed on our website and in-salon.
- All prices include GST unless otherwise stated.
9. Intellectual property
- All content, including logos, branding, text, images, and designs, is owned by or licensed to Lab Brow Bar.
- You may not reproduce, distribute, or use our content without prior written consent.
10. Liability
- Treatments are carried out by qualified professionals to the highest standard of care. However, results may vary depending on individual circumstances.
- Lab Brow Bar is not liable for minor side effects, reactions, or dissatisfaction with results where all reasonable care has been taken.
- To the fullest extent permitted by law, we exclude all liability for loss, damage, or injury connected to the use of our services or website.
11. Links to other websites
- This website may contain links to third-party websites. These are provided for your convenience only.
- We are not responsible for the content, accuracy, or availability of external sites.
12. Privacy
- Your use of this website and salon services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Governing law
- These terms are governed by and interpreted in accordance with the laws of New Zealand.
- Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.
14. Changes to these terms
- We may update these terms at any time by posting the revised version on our website.
- Continued use of the site or our services after changes indicates your acceptance of the updated terms
Privacy Notice
Lab Brow Bar respects you as a customer and in turn, respects your privacy. We don’t want to compromise your privacy so here is how we use and protect any personal information that you give us on our website:
Information Collected
Lab Brow Bar collects information including email address, billing and shipping addresses, phone number, and name, for the purpose of processing your order, or contacting you in regards to your order or enquiries. We do not ever store any financial information from you. You may request to access or update your personal information anytime, by contacting us at hello@labbrowsandbody.co.nz. The web site may also use cookies and maintain statistics of IP address, top level domain name, date and time of visit, referral web page, visit duration, type of browser used. Information collected is to be used for order processing and communications by Lab Brow Bar only, except when we are required to disclose such information by law. Marketing and promotional materials from Lab Brow Bar may be sent to you via email only if you opted to receive such information. If you receive any such communications, and do not wish to receive any further, simply contact us and we will remove your details from our marketing database. All email addresses in our mailing list is strictly kept confidential. Lab Brow Bar will not disclose or sell any information to any other parties.
Credit Card Payment
We do not gather, store or process any credit card information, we use third party financial services provided by PayPal and Stripe. They use a secure server to gather your information, so you can be assured your order is being processed securely. For more information about the credit card payment process via PayPal, please visit www.paypal.co.nz or stipe www.stripe.co.nz
Lab Brow Bar reserves the right to make amendments to any of the above policies at any time.
For more information about the Privacy Act and how to protect your privacy, please visit http://www.privacy.org.nz/ If you have any questions or concerns, please don’t hesitate to contact us at hello@labbrowsandbody.co.nz.
Images
All pictures used from Lab must be credited and you must receive prior written approval before they are used.
Copyright
All content within this web site, included but not limited to text, logo, graphics and images are the property of Lab Brow Bar . Transfer, download, reproduction, copy, or republish of all content within this site are strictly prohibited without prior written approval. For more information please visit the Copyright Council of New Zealand (www.copyright.org.nz).
Prices, Taxes and Duties
All prices are as stated on this website and are in New Zealand dollars. Lab Brow Bar reserves the right to revise the price of goods at any time. Lab Brow Bar is GST registered and GST is stated on our website.
External links and Electronic Data Transmission
This site contains external links. We are not responsible for any loss, damages, or harm caused, as we have no control over the information collection, products and services of such web sites. Unencrypted data or emails transferred from us may be intercepted or modified by other parties, we do not warrant that any data transferred are free of viruses or harmful components. Whilst we do everything in our control to ensure our website is safe and harm-free, we are not liable to or responsible for any damages caused by using this website, you accepted the inherent risk associated with the insecurity of the Internet.
Lab Brow Bar reserves the right to make amendments to any of the above Terms & Conditions at any time. Questions about the Terms of Service should be sent to us at hello@labbrowsandbody.co.nz.
