Frequently Asked Questions

Booking at appointment with us is easy! Book your appointment online here. Or call us to find an appointment. Call Hamilton Here, or Call Ellerslie Here

It depends on what service you book! You can see appointment times on our Service Menu here.

Both our Auckland and Hamilton locations have plenty of street parking. Please allow extra time before your appointment to park.

Brow Lamination and Hybrid Brows are client favourites. These services offer a polished, fuller look while staying low maintenance, ideal for natural beauty lovers. If you're new to Lab, we always recommend starting with a Brow Shape & Tint.

We recommend starting with a Brow Shape and Tint. It’s the perfect intro service to define and enhance your natural brows with subtle results.

Yes, we do have a cancellation policy.

Cancellation policy
NO SHOWS WILL BE INVOICED IN FULL. If you need to change your appointment it must be done ASAP to give us enough time to try and fill the appointment. Please respect that last minute appointment cancellations or changes are very disruptive and have a big impact on our small business.

All deposits are non refundable if appointment is not attended or cancelled without giving enough notice to fill the appointment. If your appointment is cancelled in the correct time frame your deposit will revert to a credit, to be used at a future appointment.

We are not total meanies and understand that things come up and change but please contact us as soon as you can.

Let us know as soon as possible if you can no longer make your appointment. If it is more than 48 hours before your appointment, you can reschedule your appointment online. If it is less t han 48 hours until your appointment time please call us.

We begin with a consultation to understand your goals, followed by shaping, tinting, lamination or something else depending on your service. We always tailor to your features for a natural, flattering finish.

Avoid sunburn or skin irritation: Treatments like waxing, tinting, and lamination should not be done on sunburned or broken skin, as this can cause further irritation or discomfort.
Stop using active skincare near the brow area: Avoid retinol, AHAs, or exfoliants at least 3–5 days before treatment, as these can make the skin more sensitive.
Plan around events: Redness or mild irritation may occur after shaping or tinting, so allow time before special occasions.
Patch testing: Some treatments, especially tinting or henna, may require a patch test 24–48 hours prior to your appointment to avoid allergic reactions.

Hybrid Dye is a combination of the popular Eyebrow Tint and the powerful Eyebrow Henna. This hybrid dye is ideal for clients looking for a bold, dark and defined brow colour.

Like anything, results do vary, however, most of the time you can expect the skin stain to gradually fade over 3-7 days and the hair tint 5 weeks. Lifestyle plays a big part in the longevity i.e. swimming, excessive sweating, exfoliation and using face products on the eye area will all result in henna/hybrid brows fading faster than usual.

Hybrid is perfect for those who have sparse eyebrows as it stains the skin to create a powder filled in look.

Brow lamination works in a similar way to a lash lift with the process essentially straightening eyebrow hairs so that they all stand in the desired direction.
If you have unruly eyebrows and don’t want to spend hours of your life grooming them, or alternatively, if you’ve got barely any eyebrows at all and want to give them the appearance of thicker, feathery arches, brow lamination could be for you.

Like any treatment results will vary but anywhere from 4 – 10 weeks. We will run you through aftercare to help them stay lush for as long as possible.

While brow lamination is very safe and does not cause damage, be sure to chat with your brow technician if you have sensitive skin, as chemicals can be irritating when used near a delicate area, such as your eyes.

We do recommend a brow gel to keep everything in place. We love HD Brows Brow Glue which we sell for $39 and will show you at your appointment. But any brow gel will do the trick!

A Brow Lamination every 6–8 weeks is ideal to maintain healthy brows and long-lasting results.

It gives the appearance of fuller, fluffier brows with zero maintenance. Perfect for taming unruly hairs or creating symmetry.

Adding a Hydrojelly mask to a brow Lamination service soothes and hydrates the skin post-treatment, reducing redness and locking in moisture for a polished finish.

A Lash Lift enhances your natural lashes by lifting and curling them from the base, giving a wide-eyed, mascara-like effect without extensions.

Your lash lift will last as long as your natural lash cycle so about 6 weeks.

No. The chemical procedure used in the Lash Lift is safe and gentle on your natural lashes.

Avoid getting them wet for 24 hours, and skip oil-based products and mascara for the first few days. We recommend lash serums to support growth and strength.

Its recommended to leave at least 7 weeks between Lash Lifts.

You’ll enjoy naturally lifted lashes without the need for curlers or mascara, a perfect low-maintenance option for everyday beauty.

No. The lash lift procedure is totally painless. You will have your eyes closed for the entire treatment and although it may feel a little strange being unable to open your eyes for this time, it offers you a chance to relax during the treatment. If you are prone to reactions from eye treatments we can perform a test patch before your appointment if you wish.